Cancellation Policy Cancellation Policy
Learn about our cancellation and reservation modification policies
1. General Information
At Yagüari Glamping, we understand that unexpected events may arise. Below, we detail our cancellation and refund policies so you can plan your stay with peace of mind.
2. Cancellation Policies
2.1 Cancellation 15 or more days in advance
100% refund of the deposit made.
2.2 Cancellation between 7 and 14 days before
50% refund of the total reservation value.
2.3 Cancellation less than 7 days
No refund applies. Rescheduling the stay for a later date is suggested, subject to availability.
2.4 No Show
In case of not showing up on the reservation date without prior notice, no refund will be granted.
3. Reservation Changes
Changes to reservation dates are subject to availability. To make changes, contact us at least 48 hours in advance.
Important:
During high season (December-January, June-July, Easter and long holidays) special cancellation policies will apply. Please consult us when making your reservation.
4. Stay Extensions
If you wish to extend your stay, check with us for availability. We can be flexible if we don't have more confirmed reservations for the dates you request.
Process to request extension:
- Contact us with at least 24 hours notice
- We will verify cabin availability
- If there are no confirmed reservations, we can approve the extension
- Payment for the extension will be made according to current rates
4. Refunds
Approved refunds will be processed within 10 business days following the request and will be credited to the same payment method originally used.
7. House Rules
To ensure a pleasant and safe experience for all our guests, we request compliance with the following house rules:
Check-in and Check-out
- Check-in: From 2:00 PM onwards (no time limit)
- Check-out: Before 12:00 PM
- If you require different hours, please contact us in advance to assess availability.
Capacity and Visitors
The maximum capacity of the cabin is for the number of registered guests.
- Additional visitors are not allowed without prior authorization
- The number of guests must respect the maximum capacity of the cabin
- Unregistered visitors must leave before 9:00 PM
Use of Facilities
- Facilities must be used responsibly and respectfully
- Keep common areas clean after use
- Report any damage or malfunction immediately
Water Conservation Policy
Given our location in the mountains, water is a valuable resource. We request your cooperation for responsible use.
- Turn off taps when not in use
- Report water leaks immediately
- Avoid unnecessary prolonged showers
- Use the jacuzzi conscientiously
Moderate Noise Policy
We seek to maintain a quiet and relaxing atmosphere for all our guests.
- Keep music volume and conversations at moderate levels
- Be considerate of other guests when using common spaces
Pet Policy
Pets are welcome, but must comply with the following rules:
- Maximum 2 pets per reservation
- Pets must always be supervised
- Pets are not allowed in the jacuzzi
- Pick up pet waste immediately
- Pets must remain inside the cabin during the night
Safety Rules
- No smoking inside the cabin (designated area outdoors)
- Keep doors and windows closed when not in use
- Use railings and designated safety areas
- Report any emergency situation immediately
- Respect safety signs and warnings
Damages and Responsibilities
The guest is responsible for any damage caused to facilities, furniture or equipment during their stay. Repair or replacement costs will be charged to the responsible guest.
Liability Limitation
Yagüari Glamping is not responsible for losses, damages or injuries occurring during the stay, including but not limited to adventure activities, use of facilities or weather conditions.
Rule Compliance
Non-compliance with these rules may result in early termination of the stay without refund.
- Guests must respect all established rules
- Yagüari Glamping staff has authority to enforce these rules
- Any inappropriate behavior may result in immediate expulsion
Your cooperation is essential to maintain a safe and pleasant environment for everyone. Thank you for your understanding!
5. Contact
To request a cancellation or make changes to your reservation, you can contact us through:
- Email: yaguari.glamping@gmail.com
- Phone: +57 3114915737
- WhatsApp: +57 3114915737